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AI in the product and in the process

AI where it removes work. Not where it adds a chatbot.

We use AI in two directions. Inside our delivery process, AI-assisted engineering means faster scaffolding, broader test coverage and quicker code review — which shows up in your timeline. Inside your product, it means features that genuinely remove manual work: document extraction, semantic search, drafting, classification and agents that operate your own systems through their APIs.

Technologies

Claude · GPT · open modelsRAG · vector searchpgvector · QdrantLangChain · custom pipelinesOCR · document AIEmbeddingsFunction calling · MCPPrompt evaluationSelf-hosted inference

01Capabilities

01

Retrieval over your own data

Semantic search and answering grounded in your documents, catalogue or knowledge base, with citations back to the source so answers can be checked rather than trusted blindly.

02

Document and invoice extraction

Turn PDFs, scans and emails into structured records that flow straight into your ERP or accounting system, with a human review queue for anything below the confidence threshold.

03

Agents that use your APIs

Assistants that check stock, draft a quote, open a ticket or reconcile a payment by calling your real systems — with permissions, audit logging and a hard boundary on what they may change.

04

AI-assisted delivery

We build with AI in the loop across scaffolding, refactoring, test generation and review. Every line still goes through a human engineer and a code review — the speed comes from the tooling, not from lowering the bar.

02Scope

What is included

  • LLM feature design, prototyping and production rollout
  • RAG pipelines and semantic search over private data
  • Document, invoice and contract data extraction
  • AI customer support assistants with escalation to humans
  • Product description, translation and content generation at scale
  • Classification, routing and lead scoring
  • AI agents integrated with ERP, CRM and internal APIs
  • Evaluation harnesses, guardrails and prompt regression testing
  • Self-hosted and EU-hosted inference for sensitive data
  • GDPR and AI Act compliance review for AI features

03How we scope it

Start from the task, not from the model

The AI projects that fail are the ones that start with "we should use AI". The ones that pay for themselves start with a specific, measurable task somebody currently does by hand — reading three hundred supplier invoices a month, answering the same forty product questions, writing translations for a catalogue, triaging support tickets.

We scope from that task. What does good look like, how is it measured today, and what accuracy makes the feature worth shipping? Then we build an evaluation set before building the feature, so we can prove the system works rather than demo it once and hope.

We are equally direct about where AI does not belong. If a rules engine, a better form or a proper integration solves the problem deterministically, that is what we will recommend — it will be cheaper to run and easier to trust.

04Data and risk

The questions everyone should ask

Does our data end up training someone else’s model?

Not with the configurations we deploy. We use enterprise API tiers where inputs are excluded from training, and for sensitive workloads we run open models on EU infrastructure so the data never leaves your perimeter.

What about hallucinations?

We constrain the problem: retrieval grounds answers in your own documents, outputs are validated against schemas, confidence thresholds route uncertain cases to a human, and every answer carries its sources. For anything financial or legal, the system proposes and a person approves.

Is this compliant with GDPR and the EU AI Act?

We treat it as a design constraint. That means documenting the lawful basis and data flows, minimising what is sent to a model, keeping processing in the EU where required, logging automated decisions, and classifying the system against the AI Act risk tiers before it goes live.

05Questions

Frequently asked questions

You say you develop with AI. Does that mean lower quality?

The opposite, when it is done with discipline. AI accelerates the mechanical parts — boilerplate, migrations, test cases, documentation, first-pass review — which frees senior engineers to spend their time on architecture and edge cases. Everything still passes human review, automated tests and CI before it reaches your environment. What changes is the timeline, not the standard.

Can you add AI to an existing product?

Yes, and that is most of this work. We start with a narrow, high-value use case inside your current stack, ship it behind a feature flag, measure it against a baseline, and expand only once it earns the next step.

How much does an AI feature cost to run?

We model it before building: tokens or inference hours per operation, expected volume, caching strategy and the cheaper model tiers that handle the easy cases. You get a monthly running-cost estimate alongside the build quote, because an AI feature that is unaffordable at scale is not a feature.

What we do

AI Development & Integration

LLM features, retrieval-augmented search, document extraction and workflow agents — built into your product, plus AI-assisted engineering that shortens our own delivery time.